Chris Batt Consultancy

Adie Batt

ADIE BATT has more than twenty years experience as a senior manager in local government. For over seventeen years she was head of libraries in the London Borough of Croydon, where she managed a workforce of over 230 people. She is a Chartered Librarian.

She successfully managed staff in complex environments including major programmes of service change and development, while enabling staff to develop their confidence and ability to contribute to service innovation.

She has wide international experience in leading workshops and speaking at conferences on human resource development in cultural services and public libraries.

Adie is an independent trainer, facilitator and coach focusing especially on the improvement of people's performance in organisations.

She is CIPD qualified: Certificate in Coaching and Mentoring (Merit).

PERSONAL COACHING

Coaching is about taking the time to think and discuss your priorities and aspirations in a structured and confidential setting. Whether you are facing a particular workplace problem or finding it hard to get the work/life balance right, coaching can make all the difference.

In the job:

• Enhancing your skills to progress into a more senior role;
• Getting out of a rut;
• Tackling a new job;
• Problem solving.

Moving On:

• Setting your own priorities for where work stops and life starts;
• Preparing for retirement
• Working out what's next in your career
• Sorting out what's really important in your life.

How does it work?

Coaching is a voluntary, confidential conversation taking place in a wide variety of contexts. The coach uses a mixture of observation, questioning, focused listening and reflecting back to the client with an objectivity that creates clarity and helps the individual find their own way forward.

The coach works with the client to establish exactly what they want to achieve from the sessions; then these goals, objectives and resulting action plans become the focus for the conversations.

Coaching sessions generally last around 75 minutes and take place over a period of about 6 months. Sessions are arranged at a frequency to suit individual requirements and can be face to face or telephone.

For further information, and an introductory discussion, contact adie.batt@mac.com.

WORKPLACE COACHING

Coaching can improve performance and skills at all levels of an organisation. Examples include:

• Skills enhancement before progressing into a more senior role;
• Support to perform once in a new role;
• Confidence building to deal with organisational change;
• Support in problem solving;
• Improving work/life balance

How does it work?

Coaching is a voluntary, confidential conversation, usually between two people, taking place in a wide variety of contexts. The coach uses a mixture of observation, questioning, focused listening and reflecting back to the client with an objectivity that creates clarity and helps the individual to find their own way forward.

The coach works with the client to establish exactly what they want to achieve from the sessions; then these goals, objectives and resulting action plans become the focus for the conversations. Coaching sessions generally last an hour and a quarter, take place over a period of up to 6 months and can be face to face or telephone.

There is an initial contacting session with the client and, if relevant, the funding sponsor, where the goals and objectives for the coaching are agreed. The rest of the sessions are between the coach and the client.

For further information, and an introductory discussion, contact adie.batt@mac.com.

Testimonials:

'I think the most important thing for me was having the time to reflect on my decisions and the opportunity to talk though solutions and issues objectively. I have learnt some very good techniques for managing myself better and more effectively. I definitely recommend this form of coaching to new managers and those needing a refreshing boost'

'I have found the sessions really useful for flagging up not just new resources (always useful), but new ways of thinking, adding positive challenges into my working practices and helping me assess the activities I undertake, their value and how I interact with others in carrying them out.'

'The real beauty of the sessions has been that I have set the agenda, and been able to change direction or add in new elements as we have gone along - so much more useful than an interesting, but rather rigid pre-prescribed course.'

'I participated in six coaching sessions with Adie and the impact was significant. it was totally safe and confidential; it helped address feling lonely as the senior manager because there was someone else to share thinking; it provided stimulus and independent challenge while empowering me to think through issues and come to my own informed and considered decisions; it provided me with a wealth of additional learning'.

'At a critical point in a major project, through Adie's coaching I was able to identify what needed to be done and how to do it. it gave me clarity of vision that helped cut through the extraneous stuff to the core issues'

'Coaching helped me identify and articulate what I wanted in terms of my personal development and what I needed to achieve it'

'I enjoyed the friendly, focused approach, which had a positive impact on my career'       

'The sessions were confidence building and non-judgemental'

'I found the coaching/mentoring sessions fun and thought- provoking'.

 

TRAINING AND DEVELOPMENT WORKSHOPS

IMPROVING STAFF PERFORMANCE

Improving Staff Performance is a development programme for staff at all levels. The programme offers a tailored mix of group and one-to-one activities that focus on practical steps to help staff teams and managers to perform their tasks better and with increased motivation. Capable and motivated managers enable services to achieve high performance.

 The one-day workshops include:

• Accentuate the Positive. Aimed at managers with experience of managing a team who want to improve team members’ performance and their own skills in dealing with negative attitudes within the team.
• Practical Problem Solving for Managers. Using action-learning sets and other techniques to enable managers to solve real problems from their workplaces.
• Dealing with Customer Complaints. One of the most challenging aspects of managing customer care, this workshop provides skills and techniques in writing emails and letters in response to customer complaints and uses small group work to practise dealing with customer encounters in a ‘safe’ environment.
• Motivating yourself and your staff. This workshop explores what motivates people, and how this contributes to improved performance
• Time Management. Workshop on how to maximise your time to increase performance at work.

Attendees at all workshops create a personal action plan for implementation in the workplace so that the learning continues on their return.

With all the workshops there is an optional additional service of a one to one coaching session for individual staff, working with them to increase their self-awareness, confidence and performance.

Awaydays, workshops and other team development activities can be tailored to the client’s requirements. For further information and discussion, contact adie.batt@mac.com.